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Delivering the Ultimate in
Customer Experience

MCM Strategy and Operations

Impact Points LLC provides multi-channel marketing strategic and operational services to ensure the successful planning and execution of your Patient and HCP campaigns. We work as an extension of our clients teams and in collaboration with their agency partners.  


Impact Points LLC provides customer experience strategy and multi-channel marketing services to pharmaceutical companies and their agency partners. We focus on identifying the key impact points in your customers journey and providing specific actions your brand can implement to own these critical moments.



Our capabilities include campaign strategy and design, tactical planning, insights and optimization, process improvement, vendor sourcing and organizational design. We leverage our wealth of client and agency experience in developing award winning Patient and HCP campaigns to drive the adoption of your brands.



Having the right organization and partners in place is critical to the successful implementation of your multi-channel marketing campaigns. Impact Points LLC provides recommendations on how to optimize your internal organizational structure, campaign management processes and MCM partners to ensure operational excellence.


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